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Shipping Policy

Last Updated: May 18, 2026

This Shipping Policy applies to all orders placed with ZENVY. By placing an order, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that during high-demand periods, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary by location:

• United States: 1–3 business days
• International: 3–5 business days

These are estimated timeframes and may vary depending on carrier performance, customs processing, or seasonal demand.

Shipping Costs

• United States: Free shipping (On all Orders over $50)
• International: Flat rate of $12.99 per order

We ship internationally to: United Kingdom, Canada, Australia, Germany, France, Japan, Brazil, Mexico, Argentina, and more. From time to time, ZENVY may offer additional free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48hrs. for tracking information to become active in the carrier system.

Shipping Delays

ZENVY is not responsible for delays caused by carriers, customs, weather conditions, or other factors outside of our control. Delays may also occur during peak seasons such as holidays or promotional periods.

Incorrect Shipping Information

It is the customer's responsibility to ensure that all shipping details are accurate at checkout. ZENVY is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is already in transit, we may not be able to modify delivery details.

Lost or Stolen Packages

ZENVY is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact the shipping carrier first to file a claim. We will also do our best to assist you where possible.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at:

Email: returns@zenvyvault.com

Please include your order number and clear photos or videos of the issue. We will review your request and provide a resolution in accordance with our Refund Policy.

Customs, Duties, and Taxes

ZENVY is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are determined by your local customs authority and are the responsibility of the customer.

Contact Information

Email: support@zenvyvault.com Phone: +1 754-217-5134 Address: 390 NE 191st St STE 8260, Miami, FL 33179, United States