Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at:

Email: support@zenvyvault.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please note that returns must be sent to the following address:

ZENVY Returns Department
390 NE 191st St STE 8260
Miami, FL 33179
United States

You can always contact us with any return-related questions at support@zenvyvault.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to get the item you want is to return the original item. Once the return is approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must still be unused, unworn, with tags, and in original packaging, and you must provide proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund is approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:

support@zenvyvault.com